Vroom Reviews

Vroom.com is a platform that offers services related to buying and selling cars. It provides an online appraisal system where users can enter their car's license plate and state or its VIN to get an estimated offer. This offer is valid for seven days or up to 250 miles over the mileage indicated. Once the offer is accepted, Vroom provides documents to verify ownership, a contract to e-sign, and a schedule for pickup. The payment is sent within 2-3 business days after Vroom has the vehicle.

On the buying side, Vroom promises an accident-free CARFAX vehicle history on every car. All vehicles are inspected prior to sale and come with a 7-day/250-mile return period and a 90-day/6,000-mile limited warranty. The pricing is non-negotiable and a non-refundable deposit is required to hold a car. Delivery fees range from $0 to $1,399 and are non-refundable.

Vroom also owns and operates United Auto Credit Corporation (UACC), a leading automotive finance company, and CarStory, a leader in AI-powered analytics and digital services for automotive retail. However, it's important to note that Vroom has received mixed reviews from users, with some reporting issues with customer service and delivery times. Please do thorough research and consider all factors before using their services.

Vroom.com has a return policy that allows customers to return a car within seven days or 250 miles of delivery, whichever comes first. The car will be picked up for free, but the original shipping fee will not be refunded. There may also be a $599 restocking fee depending on the reason for return.

As for the shipping policy, Vroom offers two types of delivery. The standard delivery costs $699 and the vehicle is transported via an open trailer. For $999, the vehicle can be delivered via an enclosed trailer. These fees are standard no matter where you live in the United States and no matter where your vehicle is coming from.

Please note that all purchases and sales of used vehicles have been halted by Vroom as of January 22, 2024. However, their subsidiaries, United Auto Credit Corporation (UACC) and CarStory, will continue to serve their customers and focus on growing those businesses.

Vroom.com accepts several payment methods. The best way to make a payment is ACH. However, wire transfers and cashier’s checks are also accepted. The preferred payment method depends on the delivery schedule and payment amount. For Two-Day Delivery, up to $5000.00, ACH is preferred. For amounts between $5000.01 - $30,000.00, Wire Transfer is preferred. For amounts over $30,000.00, only Wire Transfer is accepted. For Regular Delivery, up to $30,000.00, ACH is preferred and for amounts over $30,000.00, only Wire Transfer is accepted. Not paying by Wire Transfer for payment amounts over $5000.00 could delay the delivery of your vehicle. The maximum payment amount for ACH is $30,000.00. If paying by Cashier's Check, the maximum payment amount is $30,000.00. The check should be made payable to Vroom and include the Vehicle Identification Number (VIN) of the vehicle you are buying. Sending payment to a different address could delay payment processing and delivery. Other payment options include cash, certified checks, and money orders. Payments can also be made via the official app, web interface, or phone. To pay automatically or online, your savings or checking account needs to be linked to the Vroom loan account.

Vroom.com is an online platform that allows users to buy, sell, or trade-in used cars. The service specializes in low-mileage pre-owned vehicles, many of which are under 3 years old. The listed price of the vehicle on Vroom.com is the final price, and negotiation is not possible. This means the price you see on the vehicle's listing is typically the price you will pay, with any additional fees such as tax, title, and delivery.

As for the costs, the prices of cars on Vroom.com start at around $11,500 and can go up to $95,000. To complete a purchase, a nonrefundable deposit is required. Additionally, there are delivery fees to consider. Delivery fees typically cost $699, but for additional protection, the vehicle can be delivered in an enclosed trailer for $999. There's also a $500 deposit required to put a hold on the car while working out the purchase contract. Please note that all these prices and fees are non-negotiable.

It's always a good idea to carefully review the terms and conditions of any purchase and inquire about any potential discounts or promotions that may be available at the time. However, please note that Vroom.com operates with a non-negotiable pricing approach, aiming to provide transparent pricing upfront and simplifying the car-buying experience.

Selling a vehicle on Vroom involves a few steps. First, provide your vehicle details, including its mileage, license plate/VIN, trim, condition, and history. Based on the information you enter, Vroom will send you an instant offer. This offer is valid for 7 days or up to 250 additional miles. If Vroom needs more information before making an offer, they will contact you directly. After receiving the offer, you must upload documentation to prove you own the vehicle before proceeding. You should have your car registration and ID ready. Once the offer is accepted, Vroom arranges for free pickup from your home. The payment is typically received within two to three days in the form of a cashier's check. It's important to note that there are no negotiation options available with Vroom. The offer they provide is final. This process is designed to be fast and simple, providing a convenient way to sell your vehicle from the comfort of your own home. However, it's always a good idea to get multiple quotes from other providers for comparison.

Vroom, Inc. was founded in August 2013 by Kevin Westfall and Marshall Chesrown as AutoAmerica. In November 2014, Elie Wurtman and Allon Bloch joined as co-founders to transform the company into a technological platform and the company was renamed Vroom. It swiftly gained traction, offering consumers a seamless and less stressful alternative to conventional car transactions. The company hit a pinnacle in 2020 with a successful IPO, marking a high-flying phase where its shares peaked at $65. However, the ensuing years saw a rollercoaster in stock value and operational challenges. On January 22, 2024, Vroom announced that it is discontinuing its e-commerce operations and winding down its used vehicle dealership business in order to preserve liquidity and enable the Company to maximize stakeholder value through its remaining businesses. Vroom owns and operates United Auto Credit Corporation (UACC), a leading automotive finance company, and CarStory, a leader in AI-powered analytics and digital services for automotive retail. UACC and CarStory will continue to serve their third-party customers and focus on growing those businesses.